We want you to be happy with your purchase. This policy explains how returns and refunds work at ShopGiraffe.com.
Change of Mind Returns
If you’ve simply changed your mind, you can request a return within 14 days of receiving your item. The item must be unused, in its original packaging, and in resaleable condition. Please contact us at hello@shopgiraffe.com before sending anything back, so we can confirm the return address and process. Return shipping costs for change-of-mind returns are the customer’s responsibility.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or isn’t what you ordered, contact us within 14 days of delivery with your order number and photos of the issue. We’ll arrange a replacement, exchange, or refund at no extra cost to you.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds are processed back to your original payment method, usually within 5–10 business days.
Your Consumer Rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection law.
Questions?
Reach out any time at hello@shopgiraffe.com — we aim to respond within 1 business day.